Frequently Asked Questions

Do You Have Any Questions?

Please read the questions below. If you cannot find your answer, please send us your question, and we will respond as soon as possible.

Frequently Asked Questions

What are your product sources and origins?

We import our products directly from the United States, the United Kingdom, and European Union countries, collaborating with reputable global brands to ensure food quality and safety.

How can I order your products, and do you serve only hypermarkets and supermarkets, or also retail?

We supply to hypermarkets, supermarkets, and local stores. You can contact our sales team for wholesale or retail orders based on your needs.

What are your distribution areas and delivery times within Jordan?

We cover all governorates and regions across Jordan. Delivery times vary depending on the order size and location; our team provides a detailed time estimate upon order confirmation.

What are your pricing terms and minimum order quantity (MOQ)?

Prices depend on the brand, order volume, and purchasing terms. For wholesale orders, a minimum quantity is set for each product or brand — please contact our sales team for a detailed quotation.

What payment methods are available, and do you offer credit facilities for merchants?

We provide several payment options suitable for businesses, including bank transfers and credit terms for approved partners after account evaluation. For more details about financial facilities, please contact our accounting and sales departments.

How do you handle damaged products or complaints? Do you have return or replacement policies?

All our shipments are inspected before delivery. In case of any damage or discrepancy, please report it within a specified period after receiving the goods (the duration and procedures will be clarified upon request), and we will arrange a replacement or refund in accordance with the company policy.

 
 
Do you provide samples for stores or for quality evaluation?

Yes — we provide samples of certain brands to retailers and potential partners based on product availability and brand policies. Please contact us to request a sample and arrange shipping.

 
 
Do the products carry quality or compliance certifications (such as food safety, Halal, etc.)?

We work with suppliers who adhere to international safety and quality standards. Upon request, we can provide details of the available certifications for each product or brand.

 
 
Do you have exclusive distribution agreements or the possibility of representing new brands in Jordan?

Yes — we have exclusive agency relationships with some brands. We are always open to new partnerships; if you have a brand you’d like to represent or are seeking exclusive agency opportunities, please contact our partnerships team to discuss possibilities and terms.

 
 
How can I contact your team to request a quotation or commercial support?

You can contact our sales representatives directly or reach us through the contact form, email, or phone number available on the website. Our commercial service team is ready to assist you with orders, pricing, and technical support for partners.

 
 

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Free Shipping

We offer free standard shipping across Jordan for orders over 140 JOD.

Quality Guarantee

All our products undergo thorough inspection before shipping to ensure the best possible experience.

24/7 Support

We’re always here for you, providing round-the-clock assistance to ensure your comfort and complete satisfaction.